Baji VIP Privacy Policy –
Your Data, Handled with Care

Welcome to the Baji VIP Privacy Policy. Baji VIP ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and plays on our platform. This Privacy Policy explains in clear terms what information we collect from you, how we use it, who we may share it with, and what rights you have over your own data.

This policy applies to all users of the Baji VIP website, mobile application, and any related services. By creating an account on Baji VIP or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.

Baji VIP takes data privacy seriously. We only collect the data we genuinely need, we store it securely, and we never sell it to third parties for marketing purposes. Our goal is to give every player in Bangladesh a safe, transparent, and trustworthy gaming experience — and that starts with being honest about how we handle your information.

Baji VIP collects personal data from you in several ways — directly when you register or interact with the platform, and automatically when you use our services. Below is a breakdown of the categories of data we collect and why.

Every piece of data Baji VIP collects is used for a specific, legitimate purpose. We do not collect data speculatively or hold onto information longer than necessary. Here is how we use the data we collect from Baji VIP players:

• Account management: To create, maintain, and secure your Baji VIP account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Platform improvement: To analyse how players use Baji VIP so we can improve game selection, performance, and user experience.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

Baji VIP processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to provide you with the Baji VIP service — including account creation, deposits, withdrawals, and customer support.
• Legitimate interests: We process technical and usage data to improve the platform, prevent fraud, and ensure the security of all players. These interests do not override your privacy rights.
• Legal obligation: We are required by law to verify player identities, maintain transaction records, and cooperate with lawful requests from regulatory authorities.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw this consent at any time.

Baji VIP does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. However, there are limited circumstances in which we may share your data with trusted third parties:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: When KYC verification is required, we may share your identity documents with a trusted verification service provider. This data is used solely for verification purposes.
• Game providers: The third-party game studios whose games are available on Baji VIP may receive anonymised usage data to support game performance and fairness auditing.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights and safety of Baji VIP players.
• Business transfers: In the event of a merger, acquisition, or sale of Baji VIP assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

All third parties with whom Baji VIP shares data are required to handle that data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

Baji VIP uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on Baji VIP:

• Essential cookies: These are necessary for the platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies.
• Performance cookies: These collect anonymised data about how players use Baji VIP — which pages are visited most, how long sessions last, and where errors occur. This helps us improve the platform.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
• Marketing cookies: These are used to show you relevant promotional content. They are only placed with your consent and can be disabled at any time through your browser settings.

Baji VIP retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with legal and regulatory obligations.
• Transaction records: Financial transaction data is retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Live chat transcripts and email correspondence are retained for up to 2 years.
• Technical and usage data: Anonymised usage data may be retained indefinitely for platform analytics. Identifiable technical data is deleted within 12 months.

When your data is no longer required, Baji VIP will securely delete or anonymise it. If you request deletion of your account and data, we will process your request within 30 days, subject to any legal retention obligations that may require us to keep certain records.

As a Baji VIP player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

Baji VIP takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the Baji VIP platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Personal and financial data stored on Baji VIP servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within Baji VIP is restricted to authorised personnel only, on a strict need-to-know basis.
• Two-factor authentication: Baji VIP supports two-factor authentication (2FA) for player accounts to add an extra layer of login security.
• Regular security audits: Our platform and infrastructure undergo regular security assessments and penetration testing to identify and address vulnerabilities.
• Fraud monitoring: Automated systems monitor all accounts and transactions in real time for signs of fraudulent activity or unauthorised access.

While Baji VIP takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

The Baji VIP platform may contain links to third-party websites or services, such as payment providers or game studios. This Privacy Policy applies only to the Baji VIP platform itself. When you click on a link to a third-party site or use a third-party service, that party's own privacy policy will apply.

Baji VIP is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policies of any third-party services you use in connection with your Baji VIP account, particularly your mobile financial service provider (bKash, Nagad, or Rocket).

Baji VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you directly — either via a notification on the platform or by email to the address registered on your account — before the changes take effect.

We recommend checking this page periodically to stay informed about how Baji VIP handles your personal data. Continued use of the platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Baji VIP handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly on the Baji VIP platform — the fastest way to get a response.
• Email: [email protected] — responses within 24 hours.

When contacting us about a privacy matter, please include your registered mobile number and a brief description of your query. This helps us locate your account and respond as efficiently as possible. All privacy-related communications are handled with strict confidentiality.